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Now Hiring


ISP Management is seeking applicants passionate about building with the highest level of integrity, enduring customer relationships worldwide by serving with attentive care as the trusted resource for innovative and customized technological solutions and providing high quality and excellent value in every facet of the customer experience.

Field Service Technician's and Technical Support Specialists.

Field Service Technician – Installation and service of wireless internet and Dish Network satellite equipment at customer premises and towers. Must be self directed, organized, methodical, a team player, have people skills, computer skills and not be afraid of heights. Construction experience a plus.

Technical Support Specialists – Courteously field incoming help requests from end users. Document all pertinent end user identification information, including name, contact information, and nature of problem or issue. Build rapport and patiently elicit problem details from help desk customers. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Escalate and schedule unresolved issues to upper tier specialist or field service technician. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop help sheets and knowledge base articles for inter office and end users. Perform related duties consistent with the scope and intent of the position.  Web development experience is also a plus.

If you believe in the power of technology to enrich and enhance people's lives, then come grow with us. If you're wired to continuously explore the coolness factor in technology and show it to others, your research facility and podium await you. Please respond with a resumé to: jeff@ispmgt.com






New Summer Hours



Our office hours have moved to an earlier time for the summer.  We are now open from 8am to 4pm Monday through Friday, with tech support still available from 8am to 9pm.






DSL Now Available in Vestaburg, Barryton, and Riverdale!



DSL coverage has now expanded to include the Vestaburg, Barryton, and Riverdale areas.  Check out our DSL Pre-qualifier to see if qualify.

We offer No Contract DSL starting at only $32.95 per month!





Now Hiring


ISP Management is now hiring for an Installation and service technician for our wireless internet services, Dish Network Satellite Service and computer services.  Must have experience with computers, not be scared of heights, good people skills, and be a good team player.  Construction experience a plus.  Email resumes to raedene@ispmgt.com to apply.





Labor Day


The office will be closing at Noon on Friday, September 3rd.  We will also be closed Monday, September 6th. Technical support will still be available Friday afternoon, but not on Monday. Have a safe and happy Labor Day!





Important Reminder


With all the thunderstorms in the forecast, be sure to unplug your computer and all connected equipment from the wall jacks to protect your equipment from power surges or dips.  That includes phone cords, too!





Keep Your Computer Protected


Be sure to make sure your antivirus program is up to date.  There are free ones available such as AVG Free and Microsoft Security Essentials.  If you need a link for download, let us know!





High Speed Now Available In Clare


We are now offering high speed wireless in the Clare area.  Are you (or someone you know) near Clare that is still stuck with dial-up?  Give us a call at (877)466-6104 to see if we can help!





Memorial Day Weekend Hours


Our offices will be closing at 12pm noon on Friday May 28th and will be re-opening at 8am Tuesday June 1st to observe Memorial Day.





New Years Hours


Our offices will be closing at 12pm noon on Thursday December 31st and will be closed on Friday January 1st to observe the New Years holiday.

ISP Management wishes you and your family a Happy New Year!





Thanksgiving Hours


Our offices will be closed on Thursday November 26th and Friday November 27th to observe the Thanksgiving holiday.  On call technical support will be available on Saturday to make callbacks and address any customer related issues.

ISP Management wishes you and your family a Happy Thanksgiving!





Ongoing Breckenridge Issues (10/28/2009)


Some wireless customers in Breckenridge and the surrounding area are experiencing signal issues due to interference from radio equipment that the Village of Breckenridge has installed at their water tower.  We are working with the Village to try to resolve this issue as soon as possible, and we will be installing a new antenna array on our Breckenridge tower to be able to offer service on an alternate frequency to customers with line of sight to the tower.





Rosebush Downtime (7/1/2009)


Consumers Energy will be performing work today in Delwin which will affect the ability of our customers in Rosebush to get online.  This work is expected to last only one hour, and during this time customers will be able to use their dial-up backup service until the outage restores.  We apologize for the inconvenience and will do everything we can to ensure this outage lasts as short as possible.





Wireless Network Downtime (6/24/2009 at 11:59pm to 6:00am)


Work will be performed this evening on our network backbone in order to help improve the reliability and stability of our network.  However, due to this maintenance, our wireless internet service will be down from midnight to 6am on 6/25/2009.  Wireless users are still able to use our wireless dial-up backup service during this time, which is a free service of ISP Management.  We apologize for the down time and will do everything in our power to ensure that the outage is as short as possible.




Elwell Maintenance Downtime (1/28/2009)


We will be performing maintenance on our Elwell tower this evening to work towards improved speeds for all customers in that area.  Maintenance will occur between 8pm and 9pm, with expected downtime for this outage is less than 5 minutes.





Holiday Hours (12/24-26)


Our offices will be closed in observation of the Christmas Holiday after 12 noon on Wednesday December 24th through Monday December 29th at 8am.

We will also be closed for the New Years Holiday from 3pm Wednesday December 31st through Monday January 5th.

On call support will be available both weekends on Saturday from 8am to 4pm, with callbacks at noon and 4pm for basic troubleshooting, with higher level support available again on Monday.

ISP Management wishes all of our customers a Happy Holiday!  We are thankful for you all.





Holiday Hours (11/26-27)


Our offices will be closed in observation of the Thanksgiving Holiday on Thursday November 26th and Friday November 27th.  On call technical support will be available Friday and Saturday from 8am to 5pm, with callbacks at noon and 5pm.  ISP Management wishes all of our customers a Happy Thanksgiving!  We are thankful for you all.





AVG 7.5 and 8.0 Alert!


EXTREMELY IMPORTANT: AVG 7.5 and 8.0 are both incorrectly alerting some customers that user32.dll is a virus.  While you may see a recommendation to delete this file, DO NOT delete the file.  Please update your AVG program immediately to the newest update definitions and it will correct this issue.

Deleting user32.dll will cause your system to become unbootable and will require in shop computer repair.





Mailed Statements Fee Change (Effective 8/15/2008)


Starting on April 15th of 2008, the fee for statements mailed in paper format via U.S. mail will change to $2.00 per statement.  For those wishing to save extra money on the cost of their internet service with ISP Management, you may elect to have your statements sent to you via email or sign up for our automatic payment plans (via credit card or automatic withdrawl from your checking account).  You may also elect to pre-pay for your service at our office, located at 409 Gratiot Ave, Alma, MI.

Thank you,
ISP Management, Inc.






Network Maintenance - Friday (7/18/2008)


We will be performing maintenance and upgrades on our network this Friday in order to maintain reliability and re-locate equipment to new facilities.  As a result, wireless customers will experience a brief outage, expected to last less than 1 hour, and dial-up customers will experience some minor downtime that we do not expect to exceed 4 hours.

We apologize for any inconvenience this may cause; however, the downtime is necessary for us to improve the overall reliability of our network and better service you as customers.





Latest Windows Update Can Cause Issues With Your Firewall


The latest Windows Update may potentially cause issues with your firewall software due to a change in the way Windows handles DNS requests.  If you are running firewall software such as Zone Alarm, McAfee or Norton, please take caution in applying the latest update.  Should you find you experience trouble accessing the internet after the update is applied, disable your firewall software and contact either your software vendor or our technical support department (at 877-466-6104) for assistance.

More details on the issue can be found at this link.





New Members Website Launch & $99 Computers


We're happy to announce today that ISP Management has just launched the new members section of our website, and we're proud to say that it's better than it has ever been before. In fact, there are so many new features that we can't possibly cover them all in one post, but here are some of the highlights:

* Make Payments Online with a Checking Account or Credit Card
* Check for high speed wireless internet availability
* Get answers to common technical support questions
* Chat live with one of our support specialists
* Make changes to your account and request upgrades
* Choose from dozens of free downloads for all types of software
* Chat with other ISP Management customers via our forums
* Get regular tech tips from Minichrome the cat
* Find the latest updates about your service

There are tons more features just waiting for you at your fingertips, so be sure to login with the box on the right hand side and check them out. To sign in, just use your dial-up username and password (for wireless customers, use your backup dial-up username and password, or call us at 877-466-6104 to activate your login).

If you are quick enough, you can even get in on our $99 computer special, just in time for the holidays. They're selling fast, so don't wait too long.






 
 
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